AI Product Trainer Are you looking for an exciting new opportunity in 2024? Thomson Reuters is looking for an AI Product Trainer team to join the Customer Success team! About the Role Thomson Reuters is looking for an AI Product Trainer with 3+ years of experience to join our Customer Success team. Your responsibilities will include onboarding and training our customers on our generative AI software, developing and implementing strategies to drive product adoption and maximize usage, managing customer accounts to ensure that customers' training needs are being met, and supporting our sales teams. A law degree or formal legal educational background is required. The ideal candidate also has significant experience working in legal technology and/or AI-based software platforms, or for another SaaS company in a customer-facing role. As the AI Product Trainer, you will: Onboarding and training customers on our software, including developing customized training programs to serve specific client needs; Regularly meeting and communicating with customers to ensure that their needs are being met and that each customer is realizing the full value of our software; Managing customers accounts to ensure that customers' needs are being met, including offering tailored training programs to address specific client needs and pain points; Providing support to customers by answering questions about product usage and troubleshooting technical issues; Communicating with internal departments, including sales, customer support, and marketing, to ensure that the company is meeting Enterprise client needs; Developing long-term strategies to improve customer satisfaction and increase retention rates; Providing training and support to prospective customers in trials and pursuing related initiatives to support our sales team. About You You have a law degree/formal legal education Ideally, you have worked in legal technology You have experience with training and interacting with customers regularly You are interested in learning about new technology and software - we offer a suite of cutting-edge A.I.-based software products You are personable, have a positive attitude, enjoy problem-solving, and helping customers You enjoy working on cross-functional teams and contributing to broader outcomes-particularly ones focused on positive customer experiences What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Hybrid Work Model:We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work:We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help up old the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Compensation:$75,000-$110,000 Compensation includes base salary and a variable compensation that is directly related to your success #LI-DM1 Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings to know more. More information about Thomson Reuters can be found on . As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.