JOB TITLE:     RN/NP/PA Quality Improvement Manager REPORTS TO:     Chief Medical Officer LOCATION: Grass Valley, CA   GENERAL STATEMENT OF DUTIES:     Under the direction of the Chief Medical Officer, the RN/NP/PA Quality Improvement Manager is responsible for the implementation of organization wide quality improvement initiatives.  The initiatives consist of but are not limited to the following: resource utilization, outcomes measurement and aggregation, data management, and initiation of new quality processes based on data analysis.    ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES: * Develops and maintains an organizational and overall systems approach for Quality Improvement/Assurance Initiatives. * Customer Service: Develop, analyze and implement processes and systems to enhance customer service including: client experience trends, staff training, community activities, conflict resolution, and conflict prevention * Optimizes the use and analysis of existing and evolving data to achieve QI initiatives. * Designs a data collection strategy to develop, collect, analyze, report and measure the Quality Improvement/Assurance Initiatives. * Manages multiple improvement projects simultaneously. * Works closely with the Senior Director of Operations and Executive Team for Federal grant and program development * Works closely with Senior Director of Operations and Chief Information Officer in regards to Quality measures of the health insurances, HEDIS, Meaningful Use, UDS and the Chronic Care Management program. * Analyze and implement processes and systems to enhance quality initiatives. * Reviews monthly reports and continually assesses progress, needs, and recommends interventions to achieve WSMC’s quality goals. * Provides written monthly and quarterly project updates; provides verbal updates as needed. * Develops curriculum content and presentations for learning sessions. * Implements quality improvement educational opportunities. * Develops relationships and ensures regular communication with all departments and satellite sites. * RN Related (as needed for additional service coverage): * Offers RN case managers and MA’s, patient specific, interventions in conjunction and consultation with appropriate providers.   * Ensures accurate medication is administered in the correct form and dosage such as immunizations, injections and oral medications within the scope of practice and/or utilizes resources available for medication administration. Ensures patients receive education regarding medications, dosage, side effects, and purpose of medications and ensures patients understand all necessary information. * Maintains a continuing knowledge of competencies related to the Nursing profession by participating in formal education programs, conference, workshops and professional organizations. * Provides patient centered teaching and counsel to both patients and families. * Provides phone and in-person triage of urgent phone calls, walk-in patients, and patients under clinic financial constraints, when requested by staff or administration. * Follows WSMC written standing orders for nursing staff * Upholds Western Sierra Medical Clinic's Policies and Procedures, infection control standards, applicable state, federal and local laws. * Other duties as assigned by CMO. MINIMUM QUALIFICATIONS: * California License as Registered Nurse * BSN and Master’s degree preferred * A minimum of 5 years supervisory experience preferred. * Experience in a CHC setting preferred * Clinical background and/or training required. * Knowledge of billing concepts for FQHC preferred * Proficient in electronic practice management system and training modules. This position has a salary range of $84,549-$101,828 annually.