Job Number 24085299

Job Category Sales & Marketing

Location The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

日本語スキル必須 / Japanese language skill is a must.

社内外でのブランドイメージの認知度を高める。マリオットに対するゲストのロイヤリティを維持しながら、収益を最大化する営業テクニックを駆使する。お客様により良いマリオット体験やイベントを提供するために、アップセルの機会を認識し、そのための改善を提案する。セールス＆マーケティングをサポートする一般事務（ファイリング、Eメール送信、タイピング、ファックスなど）を行う。販売プロセスに関連するソフトウェアに情報（コミッション、リード、サードパーティーなど）を入力、検索、照合、確認する。資料を収集し、情報パッケージ（パンフレット、販促資料など）を組み立てる。お客様のご愛顧に対するギフトとして、特典を決定し提供する（例：ポイント、ショーチケット）。営業プロセスにおける営業関連書類の作成（提案書、契約書、宴会イベントの注文書など）。顧客との連絡窓口となり、電話やメールで顧客とコミュニケーションをとり、質問やリクエストに応える。

事故、怪我、危険な作業状況をマネージャーに報告する。会社の方針と手順を順守する。制服と身だしなみを清潔かつプロフェッショナルに保つ。専有情報の機密性を維持し、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎しレコグナイズする。ゲストのサービスニーズを予測して対応する。ゲストに心からの感謝を表する。明確でプロフェッショナルな言葉遣いで他者と会話する。正確で完全な文書を作成・確認し、適切なエチケットで電話応対をする。他者と良好な関係を築き、維持する。他の従業員の懸念に耳を傾け、適切に対応する。品質保証の期待と基準に従う。様々な形式の情報を読み取り、視覚的に確認する。10ポンド以下の重さの物を補助なしで移動、持ち上げ、運び、押し、引き、置く。スーパーバイザーの要請に応じて、その他の合理的な職務を遂行する。

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.