POSITION: Usher Escalator Greeter

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Staffing Supervisor

FLSA STATUS: Hourly/Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Usher Escalator Greeter for ASM Global/Mercedes-Benz Superdome | Smoothie King Center | Champions Square. Responsible for monitoring crowd movement onto the escalators. Your purpose is to greet guests as they board the escalators, monitor the flow of patrons to avoid overcrowding, and ensure guests do not walk up or down escalators that have shut down due to mechanical or emergency issues, provide general directions to guests (i.e., “your seats are in the Terrace, please take the escalators to the top-level”), answer questions, and provide information. You are on the “front line” and will experience the excitement and energy of the event.

Essential Duties and Responsibilities

• Greet guests and regulate the flow of guests onto the escalators

• Engage and interact with guests

• Offer assistance to guests who may need help locating their seat

• Monitor the ingress and egress of the escalators

• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age

• Must successfully pass a criminal background check

• Excellent communication skills

• Able to read and understand written English

• Able to stand for long periods of time, up to 6 hours, and the ability to climb stairs

• Able to work nights, weekends, and holidays as needed

  Education and/or Experience

• High School diploma or equivalent

• 1-2 years customer service experience required

  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.