POSITION: Guest Services Command Post Operator DEPARTMENT: Guest Services REPORTS TO: Event Services (Command Post Administrator) FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Command Post Operator for ASM Global New Orleans for the Superdome, Smoothie King Center and Champions Square facilities. Responsible for communication and direction of all personnel associated with specified department. Command Post Operator - Keys to Success The key to being a great Command Post Operator is to be accessible and utilize trainings and best practices, as well as follow all facility rules and regulations and determine problems and address them efficiently and effectively as they develop. A great Operations Command Post Team Member is also proactive, engaged in his/her role and makes sure that any issues, concerns, complaints and other items are handled immediately. To provide the 'Best-in-Class' service to our patrons at all times by: Managing, resolving, and preventing problems efficiently Communicating effectively Exceeding customer expectations in delivering a High-Quality Experience Providing a clean and safe environment Essential Duties and Responsibilities Responsible for providing leadership and guidance to all departments in Command Post, as well as taking direction from the Command Post Captain or Event Coordinator for designated events. Attends and actively participates in various mandatory trainings throughout each year. Develops institutional knowledge of facilities and ASM policies/procedures related to event activations. Follows all training, policy and procedure requirements from ASM Global leadership team. Checks command post assigned station and surrounding space carefully and thoroughly both at the start of your shift and the end of the event. Reports issues immediately to Event Coordinator or Command Post Captain. Engages and interacts with other command post operators and leadership team staff. Monitors all incident activites for assigned department via radio, phone or incident tracking system and providing efficient communications and resolutions. Dispatches all appropriate personnel for event incidents and being the central information point for all event information for an assigned department. Utilizes event task and checklists for each assigned event as appropriate. Communicates staffing adjustments/redeployments as appropriate in real time. Maintains an accurate and detailed log of events that occur pre-event, during event and post-event by using technology software. Periodically notify Event Coordinator, department Manager on Duty and/or Human Resources assigned command post operator regarding appropriate/specific incident types in real time. Communicates accurate and timely emergency protocols and procedures as needed and instructed for a given event. All other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age Must successfully pass a criminal background check Must be accessible, attentive to details and proactive Ability to multi-task and maintain calm in stressful situations Professional demeanor and demonstrates proper radio etiquette Excellent written and verbal communication skills Ability to function effectively in a faced-paced communications environment Ability to fuction effectively with software/computer system Computer literate and accurate typing skills Able to consistently work nights, weekends and holidays as needed Education and/or Experience High School diploma or equivalent Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear during events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. To Apply Apply at- Recruiter: Erica Guilmino Mercedes-Benz Superdome P.O. Box 52439 New Orleans, La 70113 Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.

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