Description Position Purpose: Provides guidance and leadership to hotel's PM operations consistent compliance to hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the overall hotel operation as well as ensuring hotel policies and developing plans for carrying out work programs are executed. Acts as Hotel Manager in the absence of either GM or AGM. Examples of Duties: Essential functions: Average Pe Position Purpose: Provides guidance and leadership to hotel's PM operations consistent compliance to hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the overall hotel operation as well as ensuring hotel policies and developing plans for carrying out work programs are executed. Acts as Hotel Manager in the absence of either GM or AGM. Examples of Duties: Essential functions: Average Percent of Time 15 Implements and manages hotels daily quality process including goal communication, staff member improvement, compliance with standards of product and performance, service recovery and problem prevention. Solicits and reacts to feedback from guest interactions to ensure, guest satisfaction and recovery from service failures and coaches accordingly. 20 Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Rooms and F&B Department associates in details of work. Observes performance and encourages improvement. Monitors Hotel traffic and makes staffing adjustments accordingly. Supervises and reviews cost and inventory. 15 Fields guest complaints, conducting through research to develop the most effective solutions and negotiate results. Prepares responses to guests when necessary. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. 10 Supervise the training, motivation and staffing of the Rooms and F&B Departments including, AYS Housekeeping Services, Front Desk, Bar, Restaurant, Room Service, Kitchen, Concierge and Loss Prevention. 15 Works closely with the Assistant General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency. Solves through initiative and reasoned judgments problems of detail that come up in the course of the work. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Maintains open channels of communications for all levels (line employees