Job Title:

Service Manager - Victoria, TX

Job Requisition:

R0016970

Job Description:

H&E Equipment Services has an immediate opening for a Service Manager to join our team. The Service Manager is responsible for overseeing all service operations, including customer relations, P&L budgeting for the department, training of service employees, management of service technicians’ work area, prioritization of work orders, and ensuring adherence to all safety protocols. This role offers an exciting opportunity for an individual looking to lead and grow within a supportive and organization.

Service Manager Key Responsibilities:

• Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.

• Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.

• Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.

• Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.

• Work Area Management: Supervise and manage the service technicians’ work area to ensure organization, cleanliness, and compliance with safety standards.

• Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.

• Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.

Service Manager Preferred Job Requirements:

• Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.

• Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.

• Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.

• Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.

• Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.

At H&E your talents are valued , your safety is paramount , and your opportunities for growth are limitless. We understand the importance of true grit and dedication, and we're committed to fostering an environment where these qualities can thrive . We offer competitive wages, excellent benefits, paid holidays, paid time off and a 401K retirement savings plan with company match.

H&E Equipment Services is one of the largest integrated equipment companies in the nation that provides the higher standard in equipment sales, rental, parts, and service. With locations across the United States, we pride ourselves on being an equipment company, run by equipment people. We leverage our national portfolio of equipment with a local approach to provide reliability, fair prices and the support of a first-class service team. Where others stop, we continue.

EOE/AA Disabled/Veterans

H&E Equipment Services was established in 1961. We are a leading supplier of equipment for construction, earthmoving, compaction, paving and material handling customers. In addition to specializing in rentals and sales, we offer extensive repair and maintenance programs with comprehensive parts inventories, mobile service, planned maintenance, fleet management, crane re-manufacturing and more!

As a leader in the heavy equipment industry, we know that our success is a direct result of the hard work and dedication of our employees. Each employee at H&E is a contributing partner in our goal attainment and future growth, which is why we invest in our workforce and offer competitive pay, great benefits, and a friendly environment.

From our corporate office to our branches, we offer career opportunities for individuals that share our core values and work ethic while maintaining the highest standards of honesty and personal integrity. Positions may be available in sales, rentals, parts, service, accounting, information systems, etc.

We provide training designed to give you the skills and tools you need to succeed.

In addition, we offer a comprehensive benefits package including medical and dental coverage, life insurance, short and long term disability, cafeteria (Section 125) program, 401K matching plan, PTO (Paid Time Off) and paid holidays.

If you are looking for a solid, growth-oriented company that values its employees, H&E Equipment Services is the place for you.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.

H&E Equipment Services will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.